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Sonya Mann's active website is Sonya, Supposedly.

How I Find Clients as a Freelancer

I’ve been working as a freelance writer on-and-off over the past four years, and full-time for most of 2016. My career has only just started to flourish — knock on wood — but since last December I’ve learned a lot about finding work. Even more so, I’ve learned about where to find the best work. “Best” means most interesting and most lucrative.

I’m not promising to Unlock! Your Earning Potential!™ or anything like that. If you’re intrigued by the nitty-gritty of freelancing, you’ve probably read versions of my experience before. But if you’re new to this mode of employment, hearing about how I manage could be helpful. Just another data point to tuck away in your brain!

TL;DR

Freelancing is a relationships game, and this holds true across many industries. Here are the two most important things you can do to improve your career in the long-term:

  • Find the people who are getting paid to do the work that you want to do. Make friends with them.
  • Find the people who are hiring other people to perform the work that you want to do. Make friends with them also.

It doesn’t matter whether you network online or in person, but nurturing solid connections with individual human beings is vital. In fact, “networking” is just a smarmy word for befriending fellow industry participants. Making public contributions to the community will also help expand the mouth of your funnel.

Yes, the unfortunate reality is that building relationships takes time. There is no shortcut that I’m aware of, unless your parents have relevant connections. It’s taken me years to get where I am, and like I said, I’m only just getting the hang of things. However, both aptitude and chance will affect your results. YMMV!

Ways to Meet Clients

Remember, I’m not a veteran freelancer. That said, these three methods do reflect four years of experience. The list descends in order of quality, from most preferred to least preferred. That also happens to be the order from most time-consuming to least time-consuming.

1) Via Friends or Referrals

I became a contributor at Mattermark quite serendipitously. Alex Wilhelm and I had followed each other on Twitter for a while and exchanged a handful of messages. Then he got hired as Mattermark editor-in-chief. On a whim, I sent him a DM along the lines of, “Are you looking for pitches at Mattermark?” The answer was yes.

For me, Mattermark is a perfect gig. I get paid fairly to write about a subject that fascinates me. I have thoughtful editors and I’m able to accrue clips for my portfolio. Writing about startups and venture capital also allows me to conduct interviews that widen my circle of acquaintances.

Desirable jobs like writing for Mattermark come about either because someone I know wants my services, or someone I know suggests me to a person or company in search of a writer. Often these leads literally come through Twitter, because I spend a lot of time talking to people on that service. A subreddit, niche forum, or IRL meetup could work just as well. Sometimes I initiate contact and sometimes the prospective client asks about my availability.

Making friends in order to find clients can take months or years to pay off. It’s speculative and unpredictable, but luckily the process is intrinsically rewarding.

I view every new person I befriend as a possible source of work, and try to comport myself accordingly (with mixed success). Someone won’t hire me or refer me unless they feel good about my work ethic, analysis skills, and integrity.

2) At Random

Sometimes people contact me out of the blue. The projects they bring to the table can be delightful or baffling. Sometimes these prospective clients accept my rates without batting an eye, and sometimes they ghost when I start talking numbers.

I am not sure how to optimize for this other than having an online presence and constantly self-promoting. Although it’s a bit mysterious, I do like getting work via surprise email. It seems to be a result of personal marketing that I’ve already done and would keep doing anyway.

For example, a Dutch tech consultancy reached out and asked me to help internationalize their website. If I remember correctly, they found me via a blog post about product communication that I shared on Hacker News.

3) By Applying Willy-Nilly

I do this less now, but I used to get one-off jobs all the time by applying to Craigslist listings. Other sites like Indeed and Glassdoor can also be fruitful, but people tend to look for full-timers on those platforms, rather than freelancers. Besides, Craigslist is unmatched in terms of posting volume, and their simple, utilitarian interface is a blessing.

The key here is to have a general cover letter that you can adjust as needed. The amount of time you spend customizing your initial contact with the prospective client should be directly proportional to how much you want the job.

Applying to a random Craigslist ad is how I got my first professional freelancing gig, managing social media for Creeklife. I’ve landed numerous other gigs this way, ranging from soulless #content writing to sociopolitical essays.

Conclusion

That’s it. Those are the three ways that I’ve found my clients. As you can tell, I vastly prefer the first method. Four years in, I feel like networking is finally starting to pay off for me. Thank goodness that my personality prompted me to do lots of arguing and chitchatting in the first place! (I know that not everyone is able to spend years doing speculative emotional labor. I’m not sure how to change that.)

It’s not easy. Anyone who tries to sell you a simple step-by-step guide to being a successful freelancer is oversimplifying. Maybe you noticed that the guidance in this blog post is pretty overarching and vague. I didn’t even cover how to differentiate yourself from the competition! And how do you go about making friends, anyway?!

Well, them’s the breaks. You have to muddle along yourself. Seek out information proactively. Anyone who’s not comfortable doing that isn’t suited to freelancing.

Hourly Pay for Creative Work?

Photo by Graham Richardson.
Photo by Graham Richardson.

There’s a problem with being paid hourly for creative work. Intellectual productivity isn’t based on time, but on quality of output. I don’t know about the rest of you, but I can only think really hard and really well for a couple of hours per day, and usually not longer than thirty minutes at a time.

Concentration consumes a lot of energy, and I need frequent breaks to mess around and do nothing in particular. If I billed for that time, I would feel guilty, because I’m not actually putting words to paper or whatever my client is paying me to do. But I need the breaks to recharge in between creating the work.

I asked a mentor what to do about this problem and she suggested charging a day rate instead. So I guess I should figure that out for the next gig.

The Economics of Writing Online

“Failures in Self-Publishing” just went up on The Digital Reader, so now feels like a good time to post an elaboration on how to actually make money by writing online. (Scroll to the bottom for the other reason I’m putting this up now.)


As a person with many opinions but only moderate hustle, I’ve ended up writing for free a lot. Not just writing for free, but being published for free. I’m okay with that — I have a day job. I also understand supply and demand: personal essays aren’t scarce, so they’re not particularly remunerative. When I have been paid, the check was usually a pittance that amounted to minimum wage (and that’s before self-employment taxes!). I resented this when I was freelancing professionally, but now that I do it as a hobby, I shrug and tell myself, “This is what the market dictates.”

Price, after all — especially average price — is a number synthesized from the desires of the various players in a commercial endeavor. Customers want to pay less and merchants want to charge more. They agree somewhere in the middle, depending on which side has more leverage. Who is willing to walk away? Who is anxious to make a deal? If customers have many other merchants to choose from, the price is low. If merchants face a deluge of eager buyers, the price is high (*cough* iPhone 6s *cough*).

It’s not a new observation that this problem plagues digital media. Readers can easily jump from website to website without sacrificing anything. Publishers, on the other hand, need as many eyeballs as possible and therefore must be flashy and attractive, as well as careful not to alienate their audiences. Most website-owners are stuck in this game, straining to make a couple of advertising cents per reader. You can’t convince people to pay money for a subscription unless you offer unique, high-quality content, which is extremely hard to produce.

Writers have the same relationship to publishers that publishers do to readers — there are plenty of other fish in the sea, so unless you offer something very compelling that can’t be obtained elsewhere, you’re probably shit outta luck. Don’t get me wrong — there is money to be made in writing to entertain a general audience, but not enough for the amount of people who are trying to make a living at it. Incumbent media outlets and winning internet-age startups like Vox Media have flooded this territory.

There are several ways to deal with the evident economics of writing online. One is to be a typical professional from nine to five — in fact, being a smart and prolific blogger will get you a better job and a better salary than you would earn otherwise. It will also bring you surprising opportunities — I landed a copy-writing gig via Twitter recently. Good writing demonstrates key communication and analytical abilities, which are important to every kind of skilled labor. Does having a day job mean that you can’t devote most of your time and intellectual energy to writing? Yes. Such is reality. The other options are to 1) work for peanuts and write thousands of words per day or 2) develop expertise in a particular niche where there is a market for quality.

In closing, I would like to note that I owe a majority of the ideas in this piece to Ben Thompson of Stratechery. I highly recommend his blog and newsletter.


Additional note: I originally wrote this in late September and it was published on Samantha Bielefeld’s blog. I asked her to take it down because of this drama. Summaries of the situation can be found on Building Twenty and Analog Senses. I resent being duped and exploited, and I don’t want my name associated with someone who is essentially a fraudster. If you want to explore the whole brouhaha, you can read everything I’ve said about SB on Twitter (scroll down to September 25th and read upward) as an introduction.

Freelancing Downsides

This post has been sitting around as a draft for more than a month. Whatever.

I’ve decided that I don’t want to be a freelance writer. Even if the effort-to-pay-ratio were better, I still wouldn’t want to freelance. I’m not interested in the kind of writing that brings in freelance money. (What’s lucrative? Business writing of various kinds.)

Freelance Ain't Free
Illustration by Mikey Burton.

I want to write to entertain, which means that I’m competing with a million other kids who can turn a phrase. We all want a slice of the limited pie. I have to figure out how to make myself prominent, how to jostle to the front. Consumers must be convinced that my work is valuable.

The original subtitle for this website described me as an “independent writer”. That’s still how I identify. It describes my outlook, both practically and philosophically: I’d rather control the whole process, without catering to anyone else’s strictures.

Obviously I can’t completely do that. For example, I don’t know how to build a website, so mine is made with Blogger. I don’t know how to make printer ink, so I buy it. The list of things that I can’t do entirely by myself is endless. Even when it comes to the simple writing, I need support. One or both of my parents will read each first draft; often Alex does as well.

Guy Offers To Pay For Your Mistake Stories

Basically reposting an ad I came across in the “writing gigs” section of Craigslist. I thought it was funny and intriguing, so here ya go:

“I’m creating a podcast a la This American Life or Invisibilia (I know, these are the best, but aim high, right?) where I get to do what I do best: tell compelling stories. And every story needs a hero. Not the dragon slaying princess saving kind. Real life heroes. The kind who made huge reality altering mistakes and have lived to tell about them.”

The best part is that this fellow, named Jason, is paying $25/hour for an interview. Have at it.

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